PiF Technologies

Technical Support Specialist - Help Desk

About the Role

Grow your career in Software Support with an agile technology organization!

PiF Technologies is looking for a Technical Support Specialist to be an integral member of the PiF Professional Services Team. As a Technical Support Specialist, you will provide remote support via telephone, email, and chat for PiF customers. Our software solutions include Document Management, Electronic Forms, and  Accounts Payable Automation. The technologies may be deployed in a customer’s on-premise server environment or the AWS Cloud. 

If you’re looking to expand upon your technical skill set and are seeking growth opportunities in the technology space, this role is right for you. We offer an environment where you’re recognized for your hard work – in both career progression and financial reward. PiF puts our team first. We have a tight-knit, employee-centric culture with perks like a casual dress code, friendly office dogs, team lunches and outings, and (actually) Unlimited Paid Time Off.

This role is “remote flexible,” with new hires expected to be in our office for initial training and onboarding. Following a 45-60 day training program, candidates can  work a hybrid schedule (2-3 days per week remote, if desired). We do ask that team members live within commuting distance of our Hooksett, NH office.

Don't just take our word for it.
Hear why PiF is a great place to work directly from our team:

What you’ll be doing

  • Supporting our customers on usage related issues for our software solutions
  • Conduct root cause analysis to determine error, troubleshoot, and resolve the software or hardware issues for our customers
  • Maintain a knowledge base of past issues and solutions, as well as contribute to the PiF Knowledge Base on how to resolve common issues
  • Utilize Help Desk portal and escalate complex service issues to the proper channels
  • Work with our Professional Services and DevOps team to resolve more complex issues

You Have

  • Experience in a customer facing, technical support or training role (experience troubleshooting integrated workflow solutions a plus)
  • Microsoft Windows Server and desktop experience (2012 and above)
  • Database (SQL) skills, specifically SQL Server
  • Knowledge of Windows Server platform infrastructure
  • The ability to be highly organized with ability to manage multiple tickets
  • Excellent written and verbal skills
  • Business maturity with a “Can-do” attitude
  • A self-starter attitude with high initiative

Why work with us?

  • Growth within a company with a “start-up” mentality but the stability of a 28-year-old organization
  • Career progression, depending on desire and capability
  • A close-knit team with a flat organizational structure
  • Unlimited Paid Time Off & Remote Work flexibility
  • Casual office environment and a dog-friendly office! 
  • Medical / Dental / 401k

About PiF Technologies

PiF Technologies is a leading provider of workflow automation solutions, specializing in digital document capture, routing, and approval. Our innovative solutions help a wide range of industries, including manufacturers, distributors, non-profits, and healthcare providers, eliminate paper-intensive processes and streamline their operations. With over 28 years of experience and a client base of over 2,000, we are the trusted choice for document and business process optimization. 

Our team comprises sales, field service, and help desk support pros, driven software developers, professional services & implementation specialists, and other four-legged friends.

How to Apply: Interested candidates are invited to submit their resume and cover letter to resumes@piftech.com with the subject line “Technical Support Specialist Application.”

Apply now! Email resumes@piftech.com

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